Our Privacy Policy
Beauty PowerUp Travel is committed to respecting your privacy and protecting your personal information
Beauty PowerUp Travel is committed to protecting your privacy. Indeed, we attach particular importance to protecting the personal information that you share with us and we strive to maintain your trust in this regard.
When you do business with us, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used, for example, to process your booking and travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airport ground handlers to ensure that your baggage arrives safely at your destination.
In this privacy policy (hereinafter the “Policy”) we explain how we collect, use and protect your personal information.
This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website or otherwise interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation in force.
Please refer to the “How to Contact Us” section if you have any questions, comments or requests regarding the Policy or your personal information.
Our full Policy can be accessed below.
Full Privacy Policy
What personal information do we collect?
We may collect and process the following categories of personal information:
Identification
Your name, date of birth, gender, nationality and passport number. If your minor children are included in the booking, we will collect their identification information.
Contact information
Your telephone number, physical address and email address.
Booking details
During the booking process we collect information about your booking that may include your date of travel, flight reservations, hotel reservations, payment details and any ancillary services such as upgrades and extra baggage.
Travel details
When you do business with us, we collect and process information in relation to your travel such as your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements and any additional assistance or preferences.
Interactions
When you communicate with us via email, online or via social media, we store your communication and, if relevant, each attachment such as pictures and/or videos. When you contact us by telephone, we may record your telephone calls for training purposes or to prevent fraud. We also collect your questions or complaints.
Previous bookings with us
We collect information about services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions and customer feedback.
Use of our website and mobile app
When you navigate on our website, use our mobile app or subscribe to our newsletter (if relevant), we may collect your IP address, browser type, operating systems, referring website, preferred language, web-browsing behavior, universally unique identifier (UUID) and app use.
We may also receive your location data.
Please refer to the Section “How do we use cookies and tracking technologies?” for additional information about our use of cookies.
Social media
We collect information that you enter during contests or comments that you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
Sensitive personal information
When providing services to you, we may collect personal information that is considered sensitive as it could reveal your racial or ethnic origin, physical or mental health, or religious beliefs.
For example, should you request special medical assistance during a flight (e.g. need for a wheelchair or oxygen), this may reveal information about your health. In addition, your religious beliefs may be revealed when you request special meals or advise us of other dietary requirements. Likewise, your travel document details may contain information that may reveal your racial or ethnic origin.
When providing sensitive personal information, explicit consent to the processing of this information must be given. This sensitive personal information will be used strictly to allow us to provide any special services requested and to fully perform our obligations.
Third Party bookings
A third-party booking is when a family member, friend or another person (hereinafter the “Third Party”) makes a booking on your behalf. This Third Party will necessarily provide us with the same personal information that we would collect from you directly in order to complete your booking. In such circumstances, the Third Party will have ensured that you have been made aware of the content of this Policy and that you consent to supply your personal information to us.
How do we use your personal information?
We use your personal information for the following purposes:
To provide you with our services
We may use your personal information to process and manage your booking and to fulfill your travel arrangements and purchases. For example:
To identify you in order to issue your ticket;
To ensure you receive specified dietary requirements;
In case of non-provision, objection or restriction to processing or erasure of any information necessary to provide you with our services and those of our partners, or in the event you wish to withdraw consent previously given to us for the collection and use of your sensitive personal information, they as we may not be able to provide certain or all of our services to you. In such circumstances, cancellation fees may apply.
To communicate with you and keep you informed
We may need to contact you by email and/or by telephone for administrative or operational reasons. For example:
To send you confirmation of your bookings and your payments;
To inform you about your travel itinerary;
To notify you when check-in is available or to advise you of disruption and changes to your flights; etc.
We will also use your contact information for marketing communications, if you agreed to receive such communications.
Your opinion is very important to us, so we may seek your feedback on our services via email, social media or surveys.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you and to improve our services and experiences for customers.
To personalize and improve your customer experience
We may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure that you receive commercial communications from us that are relevant to you.
To improve your shopping experience on our website
We may use personal information about your use of our website through cookies and other technologies and mobile applications to:
Track and analyze your usage of our website to improve the relevance of our website content and to understand what is relevant to you;
Measure the effectiveness of and to improve the relevance of our advertisement and promotions;
Conduct markets, products or sales research and analysis to improve our products and services;
Customize our marketing communications to you, if you agreed to receive such communications;
Execute relationship marketing campaigns and retargeting using social media and other advertisement partners;
Contact you to offer you more information about a product or service, if you agreed to receive such communications.
How long do we retain your personal information?
We will only keep your information for as long as we reasonably need it for the purpose it is being collected or processed for in accordance with this Policy or in order to comply with the law.
For example, your personal information related to your booking will be retained to fulfill the specific travel arrangements you have made. Afterwards, we will keep the information for a period of time which enables us to handle or respond to any complaints, queries, concerns or legal procedures relating to the booking.
We will actively review the information we hold and delete it securely it, when there is no longer a legal, business or customer need for it to be retained.
How do we keep your personal information safe?
The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
With whom do we share your information?
To ensure that we can provide you with the products and services you have requested from us, we may need to disclose your personal information to trusted third parties, including:
Regulatory authorities and law enforcement agencies such as immigration, customs, airport authorities, border security control for legal compliance and to ensure the safety of our customers, passengers and employees;
In accordance with applicable laws, reservation, checking and boarding data collected from passengers (PNR/API) may be transmitted to national public services and competent authorities of a particular country
Service providers, such as reservation agents, catering agents, travel service providers, freight providers, car rental, hotel providers or airport ground handling services to facilitate your travel and any other requests you have made;
Other passengers named on your booking as part of the online check-in process;
Technology service providers, whose systems we may use to process your booking and travel, enhance your customer experience, conduct customer surveys or provide you with personalized marketing communications on our behalf;
Affiliates or their service providers, as part of providing the travel services or offering you ancillary products.
How do we use cookies and tracking technologies?
In an effort to continuously improve the quality of the services offered on our website and to better meet your expectations, we may use cookies, which are text files used to identify your device when connecting to one of our services.
By accessing our website, mobile site or mobile applications, if relevant, and continuing to browse same after having been advised of our Cookies Policy via a notification, you acknowledge that you have read the information provided to you regarding the purpose of any process accessing, through electronic transmission, information already stored on your device (electronic communications terminal), or recording information in such device (cookies), and further acknowledge that you are aware of the means at your disposal to refuse such process. You acknowledge that the appropriate configuration of your web browser constitutes your acceptance of the implementation and use of cookies.
Our website uses cookies or advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails.
Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior.
How to contact us
If you have any questions, comments or requests regarding this Policy, the exercise of your rights, or your personal information, please contact our agency in writing to the following address:
Beauty PowerUp Travel
Post Office Box 131
Farmville, VA 23901
janice@beautypoweruptravel.com
We will attempt to process your request within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.
Updating of this Policy
This Policy is subject to amendment in particular to account for the rapid evolution of the rules pertaining to protection of personal information and privacy. This version is based on the latest update dated 12/27/2024. Any new version will automatically come into effect as soon as it is published. Therefore, please visit our website regularly for any modifications.